Refund Policy
Last Updated: April 1, 2023
Thank you for dining with Crust & Craft Pizzeria. We pride ourselves on offering high-quality, tasty pizzas and strive to ensure every customer is satisfied with their purchase. However, we understand that there may be situations in which you need to request a refund. The following policy outlines the circumstances under which a refund may be issued.
Cancellation Policy
If you need to cancel your order, please do so as soon as possible. Orders may be canceled up to 10 minutes after placing them by contacting us directly through +44 20 7946 0958 or by visiting unityportal.sbs. Please note that we cannot guarantee the cancellation of your order if the preparation has already started.
Refund Eligibility
To be eligible for a refund, please ensure that:
- The item you have purchased is significantly different from the description provided on our website or menu.
- You received the wrong item.
- Your item is defective or damaged.
Indications of misuse or intentional damage will void the eligibility for refunds.
Refund Process
If you believe you are eligible for a refund, please contact Crust & Craft Pizzeria within 24 hours of receiving your order. You will need to provide:
- Your order number.
- A detailed explanation of the issue.
- Photographic proof in the case of defects or incorrect items.
Refunds will be processed to the original method of payment within 5-10 business days of the confirmation of eligibility. If we determine that a refund is warranted, we will notify you via email or phone. In some cases, we may offer store credit as an alternative solution.
Non-Refundable Items
Custom orders, which have been made to your specification, and beverages such as juices or lemonades, once delivered, cannot be refunded unless there is an issue that qualifies under the eligibility terms mentioned above.
Issues with Delivery Service
Crust & Craft Pizzeria is not responsible for third-party delivery errors, delays, or mishandling. If your delivery issue stems from such a service, please contact the delivery provider directly to resolve the issue.
Contact Information
If you have any questions regarding our refund policy, please contact us at:
Crust & Craft Pizzeria+44 20 7946 0958
43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Policy Amendments
Crust & Craft Pizzeria reserves the right to amend this refund policy at any time. Updates will be posted to unityportal.sbs, and we encourage customers to review the policy periodically.